Not happy with your order? We’ve got you. 7-day hassle-free returns and exchanges — no questions asked.
7 days from the date of delivery. Contact us within this window to initiate a return or exchange.
Refunds processed within 5–7 business days to your original payment method after we receive the item.
We arrange a free reverse pickup in most cases. In some pin codes, you may need to ship the item back yourself.
Exchange for a different size or colour — subject to availability. We’ll confirm before processing.
- Items in original, unworn condition
- Tags and packaging intact
- Wrong size received
- Wrong product received
- Defective or damaged item received
- Initiated within 7 days of delivery
- Worn, washed, or damaged by customer
- Tags removed or packaging missing
- Initiated after 7 days of delivery
- Sale or discounted items (unless defective)
- Customised or personalised products
- Bulk / wholesale orders
Contact Us
WhatsApp or email us at support@urbanflaunt.in with your Order ID and reason for return. Share a photo if the product is defective or wrong.
Get Confirmation
Our team will review your request and confirm eligibility within 24–48 hours. We’ll let you know if a reverse pickup is arranged or if you need to ship it back.
Pack & Hand Over
Pack the item securely in its original packaging (if available). Keep tags intact. Hand over to the pickup agent or ship to the address we provide.
Refund / Replacement
Once received and inspected, your refund or replacement is processed within 5–7 business days. You’ll get a confirmation notification.
- Refunds are credited to the original payment method — UPI, card, net banking, or wallet.
- COD orders are refunded via bank transfer or UPI. Please share account details when requesting.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
- Refunds typically reflect within 5–7 business days after processing, depending on your bank.
Currently we offer exchanges for the same product in a different size or colour. For a different product, you’ll need to return and place a new order.
We try to arrange reverse pickup across all serviceable pin codes. In rare cases where pickup isn’t available, we’ll ask you to ship it to us and reimburse the shipping cost up to ₹100.
We’ll offer you a store credit valid for 6 months, or a full refund to your original payment method — your choice.
Minor colour variations due to screen calibration are not eligible for return. However, if the product is significantly different from what was shown, contact us and we’ll sort it out.
WhatsApp us or email with your Order ID and we’ll take it from there.